Joint Commission Primary Care Medical Home

Avenue360 Delivers Patient-Centered Care, Built Around You

At Avenue360, we believe healthcare is more than just treating illness—it is building lasting relationships that promote the health and well-being of every patient, every family, and every community we serve, as a trusted provider of choice. 

That’s why Avenue360 is proud to be named a Joint Commission Primary Care Medical Home (PCMH), a nationally recognized designation that ensures its providers deliver coordinated, comprehensive, accessible, and patient-centered care. This certification is based on a proven model that is built around five core principles:  

  • Patient-Centered Care 
  • Comprehensive Care 
  • Coordinated Care 
  • Superb Access to Care 
  • Systems-Based Approach to Quality and Safety 

Our commitment to the PCMH model reflects our mission to improve lives through exceptional, high-quality healthcare and our vision of building healthier communities where every person has access to whole-person, caring services. 

Avenue360 maintains its PACT to provide Compassionate Care for All! 

 

What Is a Patient-Centered Medical Home? 

A Patient-Centered Medical Home is not a building or a location. It is a way of delivering healthcare that places patients at the center of every decision and surrounds them with a dedicated team working together to support their health. The Joint Commission defines the model through five core functions: patient-centered care, comprehensive care, coordinated care, enhanced access, and a systems-based approach to quality and safety.  

At Avenue360, this means you have a healthcare team that knows you, listens to you, coordinates your care, and partners with you to achieve your health goals. 

 

The Five Standards of the Avenue360 Care Experience 

 

1. Patient-Centered Care

What It Means: You are an active partner in your healthcare journey. Your preferences, goals, culture, language, and personal circumstances matter when developing your care plan. Patients and families are recognized as essential members of the care team.  

How Avenue360 Delivers It 

  • Shared decision-making between patients and providers 
  • Individualized care plans 
  • Language assistance and interpretation services 
  • Respect for cultural values and preferences 
  • Patient feedback used to improve services 

Our Promise: Your voice matters. We partner with you to create a care plan that meets your unique needs. 

2. Comprehensive Care

What It Means: Healthcare extends beyond a single appointment. Comprehensive care addresses physical health, behavioral health, preventive care, chronic disease management, and wellness throughout every stage of life. Care is delivered through an interdisciplinary team of healthcare professionals.  

How Avenue360 Delivers It 

  • Primary medical care 
  • Behavioral health services 
  • Preventive screenings and wellness visits 
  • Chronic disease management 
  • Women’s health services 
  • Care management and community resource referrals 

Our Promise: We look at the whole picture—not just today’s appointment. 

3. Coordinated Care

What It Means: Healthcare works best when providers work together. Coordinated care ensures communication and collaboration across specialists, hospitals, pharmacies, community resources, and other healthcare partners. Care coordination is especially important during transitions such as hospital discharge or specialty referrals.

How Avenue360 Delivers It 

  • Referral management and tracking 
  • Care coordination support 
  • Follow-up after hospitalizations 
  • Communication among providers 
  • Assistance navigating healthcare services 

Our Promise: We help coordinate your care so nothing falls through the cracks. 

4. Superb Access to Care

What It Means: Access to healthcare should be simple, convenient, and responsive. The PCMH model emphasizes timely appointments, flexible scheduling, electronic communication, and ongoing patient support. Patients should be able to access care and guidance when they need it.  

How Avenue360 Delivers It 

  • Timely appointment scheduling 
  • Same-day appointments when available 
  • Patient portal access 
  • Telephone support 
  • Prescription renewal requests 
  • Care navigation assistance 

Our Promise: Getting care should be easy. We’re here when you need us. 

5. Systems-Based Approach to Quality and Safety

What It Means: Avenue360 continuously measures, evaluates, and improves the quality and safety of care. The PCMH model requires organizations to use evidence-based care, performance monitoring, patient feedback, electronic health records, and ongoing improvement activities to strengthen patient outcomes and safety. 

How Avenue360 Delivers It 

  • Continuous quality improvement initiatives 
  • Evidence-based clinical practices 
  • Patient safety monitoring 
  • Secure electronic health records 
  • Staff education and training 
  • Patient satisfaction and experience surveys 

Our Promise: We continually evaluate and improve our services to provide safer, better care. 

Want to Learn More? 

Learn more about the Joint Commission Primary Care Medical Home Model and how Avenue360 uses it to better serve you by clicking the links below: 

Contact Us 

Have questions about Avenue360’s Patient-Centered Medical Home approach? 

Our care teams are available to help you learn more about our services, coordinate care, and connect you with the resources you need. 

Contact The Joint Commission 

The Joint Commission accredits the agency’s Ambulatory Care, Behavioral Health and Hospice programs and as a Patient-Centered Medical Home.  Avenue 360 is subject to complying with the Joint Commission rules. 

To file a complaint with The Joint Commission: 

Online: http://www.jointcommission.org/report_a_complaint.aspx 

E-mail: complaint@jointcommission.org 

Fax: 630-792-5636 

Mail:  

Office of Quality Monitoring 

The Joint Commission 

One Renaissance Boulevard 

Oakbrook Terrace, Illinois 60181